help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta HR not showing LIVE HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2020 08:55

‎07-10-2020 08:55

HR panel in the app. For months it does not show "live" HR. Only shows my resting HR. The Fitbit itself is showing a heart rate so I know it's recording it.  It's just not showing "live" which is annoying so o can’t see if my HR is too high etc.   Worked in the past. The step counter updates 'live' as I walk so it seems like communication is happening.   I have an iPhone and IOS app. Any help would be appreciated.  

Best Answer
0 Votes
2 REPLIES 2

‎07-10-2020 19:39

‎07-10-2020 19:39

Hi @Wrein you say that your Alta HR is not showing live data, correct?

Then I read that the Fitbit (I assume the Inspire HR) shows heart rate.

 

The post is in the Android board so I will move it to the ios .

 

Your Inspire will only transmit data while it sees movement, so I'm not sure if this is an app or Alta HR problem.

Have you restarted the Alta HR yet?

Best Answer
0 Votes

‎07-12-2020 00:01 - edited ‎07-12-2020 00:02

‎07-12-2020 00:01 - edited ‎07-12-2020 00:02

@Wrein: Sounds like you have the same bug that many others have; see for example https://community.fitbit.com/t5/iOS-App/Current-heart-rate-not-being-displayed-in-iOS-app/td-p/43275... . 

 

A quick temporary fix: In the App go to your Account, select your device (Alta HR). Scroll down until you see 'All Day Sync'. Turn it off; then turn it on again. That always seems to work for anywhere between an hour or 8 hours; but it just takes a second to do, so it's not unbearable; merely infuriating.

 

Hope That Helps!

Best Answer
0 Votes