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Alarm won't delete

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‎03-10-2016 18:02

‎03-10-2016 18:02

I have deleted a recurring alarm from my app, synced my Fitbit and double checked on my online dashboard - the alarm does not show up here. However, it is still on my Fitbit itself when I scroll through the screens and continues to vibrate on schedule. How do I resolve this?
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‎03-11-2016 06:20

‎03-11-2016 06:20

Welcome to the forums @ssm_fitbt! As I understand, you are getting a Silent Alarm on your tracker despite deleting it from your Alarms log in the dashboard, correct?

 

In this case I recommend restarting your tracker at least 3 times for full effect as well as force quitting the Fitbit app and restarting the mobile device you're using to sync. After doing this, please sync your tracker and check your alarm settings. 

 

Hope this helps! Let me know if you have any questions Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!

View best answer in original post

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2 REPLIES 2

‎03-11-2016 06:20

‎03-11-2016 06:20

Welcome to the forums @ssm_fitbt! As I understand, you are getting a Silent Alarm on your tracker despite deleting it from your Alarms log in the dashboard, correct?

 

In this case I recommend restarting your tracker at least 3 times for full effect as well as force quitting the Fitbit app and restarting the mobile device you're using to sync. After doing this, please sync your tracker and check your alarm settings. 

 

Hope this helps! Let me know if you have any questions Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
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‎11-01-2016 06:46

‎11-01-2016 06:46

I was having the same problem. This solution worked! Thanks.
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