All Day Sync Not Working

[Jeff_G]

I recently switched to an iPhone 6S and I cannot get All Day Sync to work.  I have read through the other posts on this issue and none of suggested solutions work.  I was hoping this issue would be fixed in todays iOS app update, but unfortunatley it was not.  

I have tried...

• Turning bluetooth off and back on
• Un-pairing and re-pairing the Fitbit
• Restarting my Fitbit
• Restarting my iPhone
• Removing all devices from the app and re-adding them
• Turning notifications off and back on
• Turning All Day Snyc off and back on
• Making sure my Fitbit is not paired with any other bluetooth device and the dongle is not plugged into my computer

Some of the other posts I came across with solutions that did not work for me are:

All Day Sync not syncing all day

All Day Sync does not sync all day

All Day Sync

I have a Surge and a One and All Day Sync is not working with either device.  My sister has an iPhone 7 and an Alta and All Day Sync does not work for her either.  This has become very frustrating considering I had All Day Sync working with zero issues on a BlackBerry before I got the iPhone.  

Any suggestions, tips, comments are greatly appreciated.

[MarcoGFitbit]

Hello @Jeff_G, I hope you're doing well, it's great to see you around.

Thank you for letting me know about the troubleshooting steps that you've tried so far to resolve the All-day sync issues on the Fitbit app. Having tried these steps, as the issue has not been resolved, my best recommendation would be contacting our Support Team. Let them know about everything you've done so far, I'm sure they will be more than happy to get you back on track.

I sincerely apologize for the inconveniences this issue has caused you, feel free to reply in case you need anything else. 

[Jeff_G]

I contacted support and even after I told them the troubleshooting steps I had already done I was told to do more basic troubleshooting steps.  I was then told that All Day Sync should be now be working.  

After hours went by and my Fitbit did not automatically sync I contacted support again.  This time I was told it was becasue my Surge was syncing to a Windows 10 device.  The device in question was a laptop with the Fitbit app installed.  This laptop does not belong to me and has never been used by me.  I was told that even though I had never logged into the Fitbit app on that computer it would automatically sync my Surge if it was in range.  I disabled bluetooth on the laptop, unistallled the Fitbit app and setup that persons Surge to only sync with thier Android phone.  I then "replaced" the Surge within the Fitbit app on my iPhone and re-paired the bluetooth connection.  Hours later and it still wasnt syncing automatically so I contacted support again.

This time after once again going over some basic troubleshooting I was told that it was most likely a bug in the iOS app and they would refer my case to the appropriate support team.

Hopefully this major bug will get fixed.

[ZoD2ble]

Thanks for sharing your issues.  I've been having problems for two days now to no avail.  My app just reads, 'looking.'

I cannot reset and/or reboot any longer.  My next COA will be 'looking' for another device or an Apple Watch (which I don't want to spend money on at all).

[LMG915]

It's a bug issue, not a user issue.   You guys need to fix the problem instead of trying to pass the blame onto your customers!  This is not the first time this has happened!!!

[Jeff_G]

I have only had an iPhone for about a month, but now that I think about it this issue has been there for a while.  My sister got an Alta last summer and I set it up to sync with her iPad.  With All Day Sync turned on it would still only sync when she went into the app.  I figured it had something to do with it being an iPhone app and not an iPad app.  Now she has an iPhone 7 and All Day Sync does not work for her either.

Fitbit needs to address this issue.  I was hoping it would have been fixed in yesterdays app update, but instead we got a "Guidance" tab which, from what I have read, is useless without a FitStar subscription.

[LMG915]

Mine suddenly started working again last night - whatever glitch (not that FitBit has acknowledged this) there was seems to have been worked out.  Try again, and hopefully yours works now, too!

[Jeff_G]

It has been almost a month, which has seen two iOS app updates, and still no resolution to this issue. 

[ZoD2ble]

I uninstalled the app completely and reinstalled it. Was trying other measures to not lose my competition data, but it was useless.

One thing is that my Surge doesn't illuminate any more for some reason.

Sent from my iPhone

[Jeff_G]

I deleted and reinstalled the app last night, but it still doesn't work.  I just tried deleting the Surge from my bluetooth devices and then deleted and reinstalled the app.  Hopefully it will work properly this time.  It is very frustrating that Fitbit does not seem to be doing anything to resolve this issue.