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All Day Sync is not working correctly.

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‎05-05-2017 13:28 - last edited on ‎05-06-2017 04:29 by Moderator Alum

‎05-05-2017 13:28 - last edited on ‎05-06-2017 04:29 by Moderator Alum

Hello, I turned on All Day Sync, it worked for like 5 Seconds, then it went back to just showing my resting HR. 

And Bluetooth is turned on, but it says it is not connected. Not sure why it worked for 5 Seconds then stopped. My Android phone is showing both. 

And I can not find where all day sync is.

thanx

 

Moderator Edit: Clarified Subject.

Best Answer
1 REPLY 1

‎05-06-2017 04:43

‎05-06-2017 04:43

Hello @55Bar59, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

In order to enable All-day sync, please tap on the tracker icon on the top left corner of the screen, then scroll down, you'll be able to see All-day Sync and enable it. 

 

If the app is still showing your resting heart rate instead of your current heart rate, please turn off the Bluetooth on your phone, wait for 15 seconds and turn it back in. Wait between 20-30 seconds and the current heart rate will show up. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer