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All my data has disappeared

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‎08-30-2017 17:28

‎08-30-2017 17:28

I just opened my app and everything was gone! It even asked me to log in! What just happened?!?

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2 REPLIES 2

‎08-30-2017 18:01

‎08-30-2017 18:01

The cache probably cleared (where the auto log in info was stored). Be sure to use the right email and fitbit password going back in, all the data will populate. Sorry for the scare @Prc1968

Keep moving, welcome to forums!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎08-30-2017 19:42

In response to wmchapman

‎08-30-2017 19:42

When i logged back in it wasnt even showing my fitbit. I had to go into charge 2 again and sync. But not only that, when it synced, my whole day came back up but all the days prior is gone. On steps that is. But my sleep pattern every night was all there. And It was showing a different weight than i put in.

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