01-22-2016 23:00
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01-22-2016 23:00
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I just completed a workweek hustle challenge and noticed a discrepancy of 3,000+ steps between my actual M-F total and my challenge total. Those steps take me from 1st to 4th place. So you know these are all steps from my FitBit Charge HR and none are manually entered. The time zone isn't the issue. I've tried restarting my phone, the app, deleting and reinstalling the app, resetting my HR, turning Bluetooth off and on, and removing and reinstalling the device to my app to no avail. No be else in the challenge group seems to be having this issue. Last week there was a discrepancy between the steps on my Fitbit and what synced to my phone at the end of the day. It very frustrating. Please advise.
01-23-2016 14:48
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01-23-2016 14:48
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Hey my friend @ArikaDawn, welcome to the Community ! By any chance, did you sync frequently? And of course, before midnight?
It seems that you've checked everything to make sure that your steps have been updated as they should. However, I'd recommend getting in touch with Support so they can take a look at the internal system and see where the issue is coming from.
Good luck!
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01-23-2016 19:28
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01-23-2016 19:28
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01-24-2016 18:14
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01-24-2016 18:14
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01-24-2016 18:15
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01-24-2016 18:15
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01-24-2016 18:18
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01-24-2016 18:18
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01-24-2016 18:21
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01-24-2016 18:21
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Sent from my iPhone

01-24-2016 18:28
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01-24-2016 18:28
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03-28-2016 13:26
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03-28-2016 13:26
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Has anybody located a fix for this issue yet? My challenge group is super competitive too and as the prime motivator it doesn't look good now that I've dropped out of 1st because all my steps are not syncing on the challenges. Last week for the workweek hustle it shorted me over 4k steps. This weekend on the weekend warrior it shorted me over 2k 😞
03-29-2016 02:56
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03-29-2016 02:56
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03-30-2016 10:12
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03-30-2016 10:12
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This is still happening for me! Mine syncs to my Dashboard, but not my challenges. The advice from Fitbit? Make sure you're wearing your Fitbit. Not helpful at all and still no resolution!

04-15-2016 23:50
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04-15-2016 23:50
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04-17-2016 17:18
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04-17-2016 17:18
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Hi @Walt002,
I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.
This should help you get back on track!

05-21-2016 04:40
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05-21-2016 04:40
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