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Alta HR already set up in Account shows it needs to be set up again.

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‎12-25-2018 09:26 - last edited on ‎01-03-2019 07:23 by Moderator Alum

‎12-25-2018 09:26 - last edited on ‎01-03-2019 07:23 by Moderator Alum

I deleted my old fitbit from my account and by all appearances, the Alta HR is added. The problem is that the Alta still reads www.fitbit.com/setup. I see that others from years past have also had this problem. Is there a solution other than returning this device? I'm pretty frustrated. Merry Christmas

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎12-25-2018 10:13

‎12-25-2018 10:13

Hi, @SunsetRunner! I would try just adding it again, since that indicates it did not complete the setup process.

MakMak | Community Council

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‎01-02-2019 07:08

In response to MakMak

‎01-02-2019 07:08

Thank you. It is mostly working now. I think the problem was that Fitbit decided to do an eight (?) hour system maintenance job on Christmas Day. Once that was completed I was able to set up the device. 

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‎01-03-2019 07:24

In response to SunsetRunner

‎01-03-2019 07:24

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @MakMak, thanks for all your help. Smiley Happy

 

@SunsetRunner, I appreciate you have come back and updated your thread, I'm very glad you have let us know your issue has now been resolved. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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