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Alta HR calories too high after app update

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‎03-15-2021 11:49 - last edited on ‎03-19-2021 16:39 by

‎03-15-2021 11:49 - last edited on ‎03-19-2021 16:39 by

The app just updated and now i have over 6000 cals everyday and over 500 active minutes everyday. This is so wrong! I’ve had my HR since 2019. Do i need to get a new one? I’ve done everything to fix it and nothing works! 

 

 

Moderator edit: subject for clarity 

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‎03-19-2021 16:37

‎03-19-2021 16:37

Welcome to the Fitbit Community, @ShawnieS.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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