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Alta HR won't pair with iPhone 7

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‎05-28-2020 09:06 - last edited on ‎05-29-2020 14:11 by

‎05-28-2020 09:06 - last edited on ‎05-29-2020 14:11 by

I am on my 3rd Alt hr and still cannot get it to pair. I have followed all of the recommended  steps even tried with my wife’s phone but no success. Has anyone else dealt with this issue?

 

 

Moderator edit: subject for clarity

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‎05-29-2020 14:10

‎05-29-2020 14:10

Welcome to the Fitbit Community, @Chuck49.

 

I am sorry to hear you're experiencing difficulties with setting up your Alta HR. Thanks for trying to resolve this and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Meanwhile, you can confirm the complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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