Alta HR won't stay synced after iOS 14 update

[Kcjmcfan]

My iPhone updated to iOS 14 recently. Every since my Alta HR will not stay synced with my phone. I have removed the Alta HR from the app and added it back several times. It will stay synced for a few minutes and then it won’t refresh in the app. Please help!!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Kcjmcfan, it's nice to see you again in our Community Forums. 

I am sorry to hear your Alta HR tracker won't stay synced with your iPhone after updating to iOS 14. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

Keep me posted on the outcome. I'll be around if you have any questions.

[Kcjmcfan]

Thank you for your reply. I followed all of the recommendations and it is still not syncing. Thanks

[LiliyaFitbit]

Thank you for your reply, @Kcjmcfan.

I am sorry to hear the issue persists, thank you for your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[Lorried]

It sounds like he/she already tried that 🤷🏼‍:female_sign: Syncing issue seems to be the norm with fitbit that the web developers won’t address the issues to us the “consumer”’and don’t get two diddle squats  about it!!