Alta HR won't sync to iOS Fitbit app

[rawasiaf]

I have an Alta HR. My fitbit device is operating but it will not sync to my iOS fitbit software. Help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @rawasiaf.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Alta HR. I understand how you are feeling, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[rawasiaf]

I did contact the team but they were not able to assist me. My Alta HR still does not sync with my phone. We even tried syncing to another device I had to confirm it was not an issue with the phone but rather the fitbit itself. Have there been any other software updates to perhaps fix this syncing bug/issue?

[rawasiaf]

Update. I was able to sync my fitbit with my phone today. Thank you.

[LiliyaFitbit]

Hi @rawasiaf, thank you for your reply. 

I am glad to hear the issue is resolved now. Thank you for your efforts and the additional details. I hope you continue enjoying the Fitbit experience and working on your goals. The updates come with new features and bug fixes and you can check the steps to update the app at How do I update the Fitbit app?

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!