help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta Text Notification stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2016 14:28

‎07-04-2016 14:28

I got my Fitbit Alta not even 48 hours ago and the text notifications stopped working. I have my Bluetooth on, I have sync all day on, but the refreshing circle thing keeps on going. I've tried restarted it but it still doesn't work. this sucks
Best Answer
0 Votes
1 REPLY 1

‎07-05-2016 06:06

‎07-05-2016 06:06

Welcome to the Community @kolleenmlewis! I hope you're doing great! 

Let me help you out, when you're doing the restart make sure you're following the steps that @CindyFitbit shared. Try the following troubleshooting steps: 

 

  1. On your mobile device, go to Settings > Bluetooth.
  2. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  3. Reboot your mobile device.

If the issue persists I recommend checking this great article. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes