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second fit bit, same issue.

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‎06-23-2016 18:36 - edited ‎06-23-2016 18:38

‎06-23-2016 18:36 - edited ‎06-23-2016 18:38

I had gotten a fitbit this past February and at one point the date and time randomly weren't right as well as it not syncing with my iPhone 6s, so after trying to trouble shoot I was able to use my warranty luckily. Now after the battery ran out and I recharged it the date and time is wrong again so I did all of the trouble shooting tips they suggest and even deleted the app along with all of the info on it. I ended up re-installing it and now after the intial set up where it asks you to enter the number your fitbit provides it just can't or won't connect. Hoping I can get some help or maybe there is another warranty on this one? Or maybe I can just get my money back since this is the second time this has happened. Also, since day one of the new one they sent even when the battery was fully charged it always said it was empty. Not sure what to do now, I loved this thing!

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‎07-05-2016 05:23

‎07-05-2016 05:23

@kfirmm Welcome to our Community! Do you see the four digits on your tracker or is the app the one not accepting the code? Have you tried restarting your tracker? Your tracker and the replacement are covered under Fitbit's 1 year warranty that starts from the date you purchased the original tracker.

 

Let me know how it goes!

 

 

Alvaro | Community Moderator

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