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Alta Text Notification stopped working

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‎07-04-2016 14:28

‎07-04-2016 14:28

I got my Fitbit Alta not even 48 hours ago and the text notifications stopped working. I have my Bluetooth on, I have sync all day on, but the refreshing circle thing keeps on going. I've tried restarted it but it still doesn't work. this sucks
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‎07-05-2016 06:06

‎07-05-2016 06:06

Welcome to the Community @kolleenmlewis! I hope you're doing great! 

Let me help you out, when you're doing the restart make sure you're following the steps that @CindyFitbit shared. Try the following troubleshooting steps: 

 

  1. On your mobile device, go to Settings > Bluetooth.
  2. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  3. Reboot your mobile device.

If the issue persists I recommend checking this great article. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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