Alta Won't Sync to iPhone

[Brenda00]

My Alta won't sync to my Iphone.  ive tried all the suggestions in the troubleshooting and still nothing.  

Help please!

Moderator Edit: Format

[MarcoGFitbit]

Hello @Brenda00, thanks for joining us, it's great to have you on board! 

Since when are you having this issue? Have you tried to restart your Alta lately? If so, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many members facing the same situation. 

If after trying those steps your Alta is still not syncing, my recommendation would be checking if your tracker is listed underneath your name by tapping on the Account tab. If it's not there, please try setting it up as a new device, this will reset the connection between your tracker and your phone. 

To set up your tracker as a new device:

1. Go to the Bluetooth devices on your phone and check if Alta is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

Please make sure there are no other Bluetooth devices around that might interfere with the process. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Brenda00]

Thanks for all the suggestions I finally got it setup. 👍🏻

Sent from my iPad

[MarcoGFitbit]

Hello @Brenda00, I hope you're having a great day! 

Thank you for taking the time to reply, I'm very glad your issue has now been resolved. 

If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Additionally, if there's anything else I can do for you, please feel free to reply!