Alta can't sync to tablet

[Pharmacy]

Can't get my Alta to sync to my tablet or phone 

[SteveH · Accepted solution]

If it's not working with both devices then it's probably a problem with the fitbit so I would try restarting it:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

You might need to do this a few times as it sometimes doesn't work.

[Pharmacy]

Thank you looks like this may work



Sent from Samsung tablet

[Pharmacy]

Thank you it worked