help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta connecting trouble

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2016 10:23

‎09-21-2016 10:23

I have been having trouble with my Alta syncing and Bluetooth issues. A tech friend told me to "forget" the Alta on my Bluetooth and the Fitbit app and try to reload it... I forgot it and now it won't connect back with my iPhone. It gets all the way to the screen where it asks for the code showing on my tracker and when I put the code in it just sits and spins forever saying "connecting to Fitbit", but nothing ever happens. PLEASE HELP. I need it added back on immediately! Is there a way to wipe my Alta completely and start from scratch? How can I get it connected back??
Best Answer
0 Votes
1 REPLY 1

‎09-24-2016 06:56

‎09-24-2016 06:56

Welcome to the Community Forums @alleneh16! 

 

This is pretty odd let me help you out, I recommend following the troubleshooting steps below:

 

1. Log out from the app. 

2. Reboot your iPhone and log back in.

3. Restart your tracker 2 or 3 times in a row (make sure to follow the instructions on this post). 

 

In regards of  your last question, if you would like to start from scratch you would have to delete your account and then create it again. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes