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Alta hr won’t sync

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‎05-22-2020 16:52

‎05-22-2020 16:52

I have a Fitbit Alta HR. Version 26.63.2.

iOS 13.4.1. I have already done the 3 click reset, the unpairing from Bluetooth, wifi, data, and uninstalling/reinstalling the app multiple times. None of these steps have resolved the issue. I still cannot sync my Alta HR.

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4 REPLIES 4

‎05-22-2020 16:48

‎05-22-2020 16:48

I have a Fitbit Alta HR. Version 26.63.2.

iOS 13.4.1. I have already done the 3 click reset, the unpairing from Bluetooth, wifi, data, and uninstalling/reinstalling the app multiple times. None of these steps have resolved the issue. I still cannot sync my Alta HR.

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‎05-22-2020 16:52

In response to Rae_Sunny

‎05-22-2020 16:52

Hi @Rae_Sunny  you have an Android or iOS phone? You posted this in the Android area. If you want it moved to the iOS forum area, let us know. 

Stepping in the U.S.A. since September 2013. Android 14

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‎05-22-2020 17:02

In response to Odyssey13

‎05-22-2020 17:02

iOS thank you.

i have been disconnected the HR from Bluetooth - and when I go to re-pair through the app it says .com.fitbit.HTTP error 503. 

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‎05-22-2020 17:04

‎05-22-2020 17:04

I also now cannot even re-add my Alta via Bluetooth pairing / setting it up as new. It says error 503.

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