02-06-2017
11:26
- last edited on
02-07-2017
04:07
by
MarcoGFitbit
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02-06-2017
11:26
- last edited on
02-07-2017
04:07
by
MarcoGFitbit
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Getting increasingly annoyed by the uselessness of the App. Only had the Alta for a week & App worked for the first few days, intermittently for the next few days & now not at all. I've tried deleting & reloading the App. Doesn't help. Anyone with other suggestions?
Moderator Edit: Clarified Subject.

02-07-2017 04:11
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02-07-2017 04:11
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Hello @Strathearnrose, thanks for joining us, it's great to have you on board.
Have you tried restarting your tracker? Most of the time, a restart will allow the tracker to sync correctly with the Fitbit app. Also, I would like to suggest the following:
- Restart your phone.
- Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
- Set up your tracker as a new device without removing it from the app first:
- Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
