Alta not receiving notifications

[Robink1270]

Posting as a new topic because I'm not sure it will get a response in the original post on a solved topic...

I just purchased an Alta yesterday and I'm having trouble with this. My Alta is properly paired with my iPhone 7 Plus, notifications turned on in the mobile app and DND is off. I do not receive any calendar notifications, felt a vibration while I received a call but nothing on the display, and intermittently receive text notifications- either one vibration and no display, no vibration and I can view the display when I tap the device, or no notification at all. What is the problem and how do I fix it?

[MarcoGFitbit]

Hello @Robink1270 and welcome to the Fitbit Community! 

As you mentioned the notifications on your Alta don't seem to be working properly, I'd like to suggest the following:

1. Restart your Alta
2. Go to the Bluetooth settings on your phone and check if "Alta" is paired; if it is, tap on it and select Forget this Device.
3. Setup notifications on your Alta once again.

Please make sure Notifications are enabled on your phone (Settings > Notification Center) and that No Disturb is turned off on it as well. Give it a try and keep me posted in case you need anything else! 

[Robink1270]

Thanks Margo. The call and text notifications seem to work now, but I'm still not receiving the calendar notifications. It vibrated for the other two categories, but nothing at all happens for the calendar.

[MarcoGFitbit · Accepted solution]

Hello @Robink1270, I hope you're doing well, thank you for the update!

In this case please go to Settings > Notifications > Calendar and check Allow Notifications is turned on. Additionally, tap on each option that appears on this screen and enable Show in Notification Center and Show on Lock Screen.

If there's anything else I can do for you, feel free to reply! 

[Robink1270]

Thanks! That did the trick...I didn't realize that notification settings apparently changed recently in iOS 10.1.1 (must have been very recently) because those appear to be new options since I last modified my calendar setting. 

[Robink1270]

@puaaloha2000 - see @MarcoGFitbit's solutions and give them a try.

[puaaloha2000]

I called fitbit and they stated engineering is working on the issue of
receiving sender/message.

Mahalo

[MarcoGFitbit]

Hello @Robink1270, I hope you're doing well. Welcome to the Community @puaaloha2000! 

@puaaloha2000, I was wondering if you have tried the troubleshooting provided on my previous post, if so, contacting the Support Team was the best in this situation, keep me updated if you need anything else. 

I'm very glad the stpes provided were helpful for you @Robink1270.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around!

[Janthea]

I have a problem with Alta not receiving calendar notifications. I have an iPhone 6.

[MarcoGFitbit]

Hello @Janthea, and thanks for joining us, it's great to have you on board. 

Are you able to receive text and call notifications? If so, I would like to suggest going to the Fitbit app, then tap on Account > Alta > Notifications and check if Calendar is enabled. If it is, disable it, sync your tracker, enable it back again and sync one more time. 

If you're not receiving any kind of notification, please go to the Bluetooth settings on your phone, check if Alta is on the list of paired devices; if it is, tap on it and select Forget this Device. Then restart your phone and go back to the Fibit app > Account > Alta > Notifications and enable all Notifications once again.

I hope this can be helpful, if there's anything else I can help you with, please let me know. 

[Janthea]

Hi

Did all this and still no calendar notifications. I get call and text ones.

Sent from Jan's iPhone

Moderator Edit: Removed personal information.

[MarcoGFitbit]

Hello @Janthea, I hope you're doing well, thanks for taking the time to reply! 

If you're still not able to receive Calendar notifications, please go to your phone Settings > Notifications > Calendar and check that they're enabled. If that doesn't seem to do the trick, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track.

Give it a try and keep me posted!