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Alta not syncing with app.

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‎12-11-2017 08:32 - last edited on ‎12-12-2017 05:55 by Moderator Alum

‎12-11-2017 08:32 - last edited on ‎12-12-2017 05:55 by Moderator Alum

My Alta is not connected to my Bluetooth- started 3 days ago, nothing I can do to "find" my Alta.  I reinstalled the Fitbit App- no joy

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎12-11-2017 08:43

‎12-11-2017 08:43

OK I got it to work- I had a "Misfit" app that updated 3 days ago. I no longer have a "Misfit" , so I deleted the app- Joy it located my Alta and synched

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‎12-12-2017 05:56

In response to kamelew25

‎12-12-2017 05:56

Hello @kamelew25, have a warm welcome to the Fitbit Community, I'm very glad your issue has now been resolved and I appreciate you have come back to let us know. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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