Alta not syncing with iPhone 6

[AmyBman]

I got the Alta Fitbit, charged it, downloaded the app on my iPhone 6, and synced the Alta. I could not get my email/text notifications to sync. So I deleted the Alta from the app. I deleted the app, and reinstalled. My phone is current on updates.

Now I cannot sync the Alta with my phone… whenever I try to set it up… It continues to search and search and search… But cannot find my Alta.

I am very frustrated. What do I need to do?

[DerrickS]

Hi @AmyBman, I can definitely help!

First, the Alta isn't currently capable of receiving email notifications, just call, text, and email notifications. Click here for more details. Also, the following steps should get you back on track:

1. Restart your Alta.
2. Open your iOS settings > turn off Blutooth for 10 seconds > and then turn Bluetooth back on.
3. Force quit the Fitbit App by rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the preview to force close.
4. Reopen the Fitbit App to initiate a sync.

Keep me posted if you need any additional assistance!

[marlonbrando921]

@AmyBman

Alta not syncing with iPhone 6:
I've just moved from 6+ to 6S+ and the apps moved over. Be aware that there's two stages to the restore, the first puts everything but apps on the phone, then it appears to have finished and I almost disconnected but was distracted and noticed that suddenly the apps began to synch across so do wait for that to complete. You still have to re-add films, music and books though. My game progress (well, the angry birds, solitaire and bejewelled scores) all transferred over. Apple just told me that this is an 'issue' rather than a design feature and that it will be fixed in 'upcoming updates to iOS'.Let's see about that.

I could not get my email/text notifications to sync:
I'm having same issues. Does not all seem to be synced quite right with phone. Mails are there if I manually check but not getting a notification
1.
Go to "Manage my Apple ID" on you computer 
2. Login
3. "Password & Security"
4. Generate an App specific password
5. Type in "Messages" as name
6. save password
7. turn off Apple Watch
8. Disable iMessage on iPhone and reenable it
9. turn Apple Watch back on
10. Wait for "Wrong password error" or Open Messages app on watch
11. When prompted to enter you password again, type in your new specific iMessage password.
12. DONE
13. I remember reading another thread somewhere, if your using your iPhone or iPad you won't get notifications on your apple watch. Apparently this is to conserve battery.

cannot sync the Alta with my phone:
1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
2. If your tracker didn't sync, force quit the Fitbit app and open it again.
3. If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
4. If your tracker didn't sync, restart your tracker. For more information, see How do I restart my tracker?
5. If your tracker didn't sync, try syncing with your computer.