Alta not syncing

[Tbarrows]

My Alta has not been syncing since the app updated. I have tried everything on the forum from restarting. Deleting and reinstalling. Turning off my Bluetooth then back on and trying on another device. Still no luck.

[Lisalisa78]

That's exactly what mine is doing. I have to reset daily, sometimes multiple times a day in order for it to sync.

Sent from my iPhone

[Ferriswheel]

I hope Fitbit finds a solution to fix this problem ASAP.

Sent from my iPhone

[jetdragon666]

Just wanted to say "thank you" Fitbit for sorting out the syncing problem, everything is working perfectly again now. 😊

Sent from my iPad

[Ferriswheel]

Yes!! All better now😌

Sent from my iPhone

[MarcoGFitbit]

Hey everyone!, it's nice to see you around. 

Thank you so much for the update @Ferriswheel and @jetdragon666, I'm very glad your devices are syncing without inconveniences now!, I appreciate you taking the time to let us know. 

@Lisalisa78, @Tbarrows, @Julic0619, having tried @RobertoME's steps, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track! 

Keep me posted if you need anything else! 

[Mick93]

I am having the same problem. What button did you hit three times?