Alta not syncing

[Tbarrows]

My Alta has not been syncing since the app updated. I have tried everything on the forum from restarting. Deleting and reinstalling. Turning off my Bluetooth then back on and trying on another device. Still no luck.

[nikkiingie43]

I am having the same issue!!

[igarrett]

Same issue. I've reset my Alta, the Phone, logged out and back in, turned BT on and off, delted and reinstalled the app and it just won't sync with my phone since the update. I've been able to sync with the dongle to not loss the data, but it's prety frustrating. 

[Manda0915]

I am having the same problem. It is not syncing none of my steps. I have deleted the app, redown loaded it and reset my Alta. Nothing is working. So irritating! None of my steps for this week have Synced to my app.

[Xaphinna]

I've never had so much trouble since I bought this Alta in may, before it would sync when it felt like it, now nothing. Frustrating to say the least!

[Lisalisa78]

Agreed! Please fix!

[Manda0915 · Accepted solution]

Finally I did the reset thing where you hit the button 3 times on the charging port. After that it seemed to have start syncing again! Thank goodness!!

Sent from my iPhone

[Lisalisa78]

I just did that and now it seems to be syncing! Yay!!! Thank you!

[Manda0915]

Your welcome! Glad it worked! I know how annoying it was not having it sync all my steps!

Sent from my iPhone

[jetdragon666]

I've tried the 3 button reset and logged out of the app, switched Bluetooth off/on and now my app won't even connect to my tracker..... So frustrating!

[Manda0915]

The first time I tried it it did not work. After you hit the button 3 times make sure the Fitbit symbol comes on the screen before unplugging it. I watched a YouTube video on it, and it worked for me. Hope you figure it out! I know it's frustrating!

Sent from my iPhone

[RobertoME · Accepted solution]

Hello @igarrett, @Xaphinna and let me give you a warm welcome to the new faces in our Community like @Tbarrows, @nikkiingie43,  @Manda0915, @Lisalisa78 and @jetdragon666.

I was reading each of your posts and I can say I understand the frustration when a tracker is not syncing. some of you have tried different solutions with no success, so if any of you are still experiencing the same issue, please review this post for Syncing troubleshoot for iOS devices.

it may contain some familiar steps, but it may contain also more recommendations for syncing issues.

With the restart, as @Manda0915 mentioned before it might be require to repeat the process a few times so it resolved the problem.

One of the last option I can recommend is to re-set your tracker with your existing account:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

At last, @Manda0915, @Lisalisa78 I'm glad to hear that finally you were able to sync and thank you for sharing this with us. I'm really sorry that all of you have to go through this.

Let me know how it goes, I'll be around if you have more questions.

[jetdragon666]

Hi RobertoFitbit, thanks for your reply.
I have followed each and every solution in your troubleshooting guide many times. I can force sync my Alta by resetting it and removing/reloading it, twice a day! I have done this many times (20 or more) and it still hasn't resolved the problem. It also doesn't work first time every time and is very frustrating and time consuming.
Are there any further updates coming to resolve this issue as I'm clearly not alone with this problem and it was working perfectly before the last update?

[igarrett]

@RobertoME I've reconnected the alta to my account through the app and through desktop multiple times. It doesn't help. I woke up to a couple days of missing data today. Again the app would sync the last few hours of steps, no previous days, no sleep, and then lose it all. I was able to sync it again today by resetting it and syncing through fitbit connect on my computer. 

[RobertoME]

Hi there @jetdragon666 and @igarrett. Thank you for letting me know the steps recommended before are not helping to resolved this issue with the Alta. Indeed this issue came after the most recent update and rest assure our team is working on a fix to address this problems as soon as possible.

You can refer to this post dedicated to this issue for more updates.

See you around and if I have more updates, I will let you know.

[Lisalisa78]

It's not syncing again. Grrr. I'll try resetting everything again.how frustrating

[Tbarrows]

Trena Barrows

[Tbarrows]

I did the reset and it worked for a few days and then stopped syncing again. It was showing that my battery was full and then I got an email that my battery was low. Then I had to reset it again! I am just about ready to give up. Very sad because I love Fitbit but not sure I have the time or patience for this.

[Julic0619]

I have tried EVERYTHING and now my app won't even recognize my Alta- which needless to say means I am now dead in the water and can't even use the device. I will not be purchasing another one EVER again.

[Ferriswheel]

My Alta only syncs when I do a hard reset. When I want to sync later or the next day it won't sync. It's becoming an inconvenience. This started after the last update. Please fix. I shouldn't have to reset everything on a daily basis.