09-22-2017 18:07
09-22-2017 18:07
Just upgraded my iPhone 6 to the 8 plus. I’m not seeing compatibility for this phone yet. When will this happened?
09-22-2017 21:15
09-22-2017 21:15
I'm in the same boat and right in the middle of a challenge at work to get a medical benefit discount for next year. This is really bad timing. They need to get this fixed or reimburse me $130 for the discount I will miss out on because of this issue.
09-23-2017 07:45
09-23-2017 08:01
09-23-2017 08:01
Same problem here. It’s totally annoying. I was supposed to start a challenge today.
09-23-2017 08:43
09-23-2017 08:43
I had to call and have them walk me through for my 8plus. But ended up having to delete the app, reinstall, go through the setup process again and while going through the setup process, I had to restart my Fitbit. It worked. I am connected now.
09-23-2017 08:53
09-23-2017 08:53
Thank you so much for the directions. It worked like a charm. Have a great day!!
09-23-2017 11:22
09-23-2017 11:22
I had the same problem! This is what worked for me: I ended up disconnecting my charge2 from my old phone’s blue tooth (then turning off old phone). After that, my new phone was able to connect. It was fairly simple and did not require having to restart Fitbit device:). I hope this helps!
09-23-2017 14:37
09-23-2017 14:37
same problem here -- no troubleshooting is helping so far
09-23-2017 17:43
09-23-2017 17:43
Do you have the iPhone 8?
09-23-2017 18:11
09-23-2017 18:50
09-23-2017 18:50
OK, thanks. I'll keep trying. UGH!
09-23-2017 18:55
09-23-2017 18:55
I have the iPhone 8 plus. I got mine to sync by deleting the Fitbit app and reinstalling it.
09-23-2017 19:05
09-23-2017 19:05
Did you lose any of your previous data?
09-23-2017 19:13
09-23-2017 19:13
thanks -- that was the fix I needed. Worked
09-23-2017 19:20
09-23-2017 19:20
09-23-2017 19:38
09-23-2017 19:38
Fitbit keeps telling me call notifications are off and all-day sync is off. When I try to turn on all-day sync it tells me I need to pair with my phone and when I tell it to pair, it tells me "call notifications and all-day sync are off." GRRRRRRRRRRRR I've uninstalled Fitibit and reinstalled it on my iPhone 8 and have looked in all my Settings on the iPhone. Am I missing something?
09-23-2017 19:48
09-23-2017 19:48
FINALLY figured it out. I had to go into Settings on the Fitbit itself and turn all-day sync on. (Senior blonde moment is my excuse!) I'm back in business. Thanks everyone.
09-24-2017 03:42
09-24-2017 03:42
09-24-2017 06:11
09-24-2017 06:11
I had the same problem. My fix was to turn OFF the Bluetooth on my old iPhone 6+. As soon as I did, my new iPhone 8+ found my Fitbit Charge2 and paired it immediately. Good luck!
09-24-2017 06:13
09-24-2017 06:13
Same here. Tried everything.