10-14-2016 17:47
10-14-2016 17:47
Answered! Go to the Best Answer.
10-16-2016 16:27
10-16-2016 16:27
10-18-2016 07:17
10-18-2016 07:17
Hello @igarrett, @Xaphinna and let me give you a warm welcome to the new faces in our Community like @Tbarrows, @nikkiingie43, @Manda0915, @Lisalisa78 and @jetdragon666.
I was reading each of your posts and I can say I understand the frustration when a tracker is not syncing. some of you have tried different solutions with no success, so if any of you are still experiencing the same issue, please review this post for Syncing troubleshoot for iOS devices.
it may contain some familiar steps, but it may contain also more recommendations for syncing issues.
With the restart, as @Manda0915 mentioned before it might be require to repeat the process a few times so it resolved the problem.
One of the last option I can recommend is to re-set your tracker with your existing account:
At last, @Manda0915, @Lisalisa78 I'm glad to hear that finally you were able to sync and thank you for sharing this with us. I'm really sorry that all of you have to go through this.
Let me know how it goes, I'll be around if you have more questions.
"Great things are done by a series of small things brought together.” What's Cooking?
10-14-2016 18:06
10-14-2016 18:06
10-15-2016 04:43
10-15-2016 04:43
Same issue. I've reset my Alta, the Phone, logged out and back in, turned BT on and off, delted and reinstalled the app and it just won't sync with my phone since the update. I've been able to sync with the dongle to not loss the data, but it's prety frustrating.
10-16-2016 06:03
10-16-2016 06:03
10-16-2016 11:48
10-16-2016 11:48
10-16-2016 11:53
10-16-2016 11:53
10-16-2016 16:27
10-16-2016 16:27
10-16-2016 16:50
10-16-2016 16:50
10-16-2016 17:21
10-16-2016 17:21
10-17-2016 03:59
10-17-2016 03:59
10-17-2016 04:02
10-17-2016 04:02
10-18-2016 07:17
10-18-2016 07:17
Hello @igarrett, @Xaphinna and let me give you a warm welcome to the new faces in our Community like @Tbarrows, @nikkiingie43, @Manda0915, @Lisalisa78 and @jetdragon666.
I was reading each of your posts and I can say I understand the frustration when a tracker is not syncing. some of you have tried different solutions with no success, so if any of you are still experiencing the same issue, please review this post for Syncing troubleshoot for iOS devices.
it may contain some familiar steps, but it may contain also more recommendations for syncing issues.
With the restart, as @Manda0915 mentioned before it might be require to repeat the process a few times so it resolved the problem.
One of the last option I can recommend is to re-set your tracker with your existing account:
At last, @Manda0915, @Lisalisa78 I'm glad to hear that finally you were able to sync and thank you for sharing this with us. I'm really sorry that all of you have to go through this.
Let me know how it goes, I'll be around if you have more questions.
"Great things are done by a series of small things brought together.” What's Cooking?
10-19-2016 01:58
10-19-2016 01:58
10-19-2016 05:54
10-19-2016 05:54
@RobertoME I've reconnected the alta to my account through the app and through desktop multiple times. It doesn't help. I woke up to a couple days of missing data today. Again the app would sync the last few hours of steps, no previous days, no sleep, and then lose it all. I was able to sync it again today by resetting it and syncing through fitbit connect on my computer.
10-19-2016 06:53
10-19-2016 06:53
Hi there @jetdragon666 and @igarrett. Thank you for letting me know the steps recommended before are not helping to resolved this issue with the Alta. Indeed this issue came after the most recent update and rest assure our team is working on a fix to address this problems as soon as possible.
You can refer to this post dedicated to this issue for more updates.
See you around and if I have more updates, I will let you know.
"Great things are done by a series of small things brought together.” What's Cooking?
10-20-2016 15:57
10-20-2016 15:57
10-20-2016 16:18
10-20-2016 16:18
10-20-2016 16:23
10-20-2016 16:23
10-22-2016 09:40
10-22-2016 09:40
10-28-2016 02:14
10-28-2016 02:14