The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I'm in the same boat and right in the middle of a challenge at work to get a medical benefit discount for next year. This is really bad timing. They need to get this fixed or reimburse me $130 for the discount I will miss out on because of this issue.
I had to call and have them walk me through for my 8plus. But ended up having to delete the app, reinstall, go through the setup process again and while going through the setup process, I had to restart my Fitbit. It worked. I am connected now.
I had the same problem! This is what worked for me: I ended up disconnecting my charge2 from my old phone’s blue tooth (then turning off old phone). After that, my new phone was able to connect. It was fairly simple and did not require having to restart Fitbit device:). I hope this helps!
Fitbit keeps telling me call notifications are off and all-day sync is off. When I try to turn on all-day sync it tells me I need to pair with my phone and when I tell it to pair, it tells me "call notifications and all-day sync are off." GRRRRRRRRRRRR I've uninstalled Fitibit and reinstalled it on my iPhone 8 and have looked in all my Settings on the iPhone. Am I missing something?
FINALLY figured it out. I had to go into Settings on the Fitbit itself and turn all-day sync on. (Senior blonde moment is my excuse!) I'm back in business. Thanks everyone.
I had the same problem. My fix was to turn OFF the Bluetooth on my old iPhone 6+. As soon as I did, my new iPhone 8+ found my Fitbit Charge2 and paired it immediately. Good luck!
