Alta not syncing!

[jetdragon666]

My Alta was working perfectly until the update last week, and now it will not sync. I have followed all the tips on this forum, my device is up to date, I have switched Bluetooth off and on that many times it's getting dizzy, reloaded my Alta several times and it's still not working.
This morning, I am yet again trying to reload my Alta and it's now found my tracker, trying to connect but cannot. At this point, I'm getting rather fed up and tempted to ask for a refund..... I only bought it in July and it's clearly not fit for purpose!
Come on you I.T. boffins, sort this out please.

[dwartell]

Exactly the same for me. Practically word for word. I also use my Alta as my alarm clock so this unreliability is really inconvenient. Need a fix and quickly!!

[RobertoME]

Hi there @jetdragon666 and welcome aboard to our Community.

@jetdragon666 I saw you posted the same issue on a different thread and I mentioned basic troubleshooting. But I wonder how it goes so far? Is the issue still persisting?

Most of the times the solution is to restart the tracker different times in a row. I know is troublesome, but this might help when the tracker is not syncing.

@dwartell, I mentioned this on other thread, but try to set up your tracker again. Note if is not properly syncing this might help too.

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Let me know if the issue persist. See you around.