Alta won't sync

[Steveoneil]

Since the update my Alta wont connect to my phone or anything.
it counts my steps and and all that and i get phone calls texts but will not connect to my phone ?
I uninstalled the app and reset my Alta and still won't sync but I still get everything it just won't show on the app. It won't let me re connect it but I'm still getting texts and calls on it ??????

[CarlosMo]

Hi @Steveoneil it is a pleasure to have in the Fitbit community with us.

Thanks for attempting the restart of your device. Just to make sure, please follow the restart procedure as mentioned in the next statement:

Steps to restart:

1. Plug your charging cable into a USB port on your computer or any USB power adapter.
2. Insert the other end of the cable into the port on the back of your Fitbit Alta™. Your Alta will begin charging.
3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5. After you see the logo you can unplug your tracker from the charging cable.

 If this is still an issue, please try restarting your phone.

Let me know how it goes.

[stuper52]

i am having a similar issue.  After the update my Alta stopped syncing.  I restarted my device and it synced up.  The next day it was the same thing, device will not sync.  Restarted device and it syncs, next day, no sync.

[Steveoneil]

Yea no fit but the company would not do a thing soni took them back to chapters payed 100$ more and got the charge 2 and her the charge 2 special edition way better then the Alta I recommend doing that

Sent from my iPhone

[RobertoME]

Hi there @Steveoneil and welcome aboard to our Community @stuper52. I'm sorry you are experiencing this issue, but rest assure our teams are working on identifying what is causing the syncing problems on the Alta. For more updates please refer to the following thread.

Must of the times are release updates for your tracker through the Fitbit app on your mobile device. These updates provide feature enhancements and product improvements to fix glitches, so stay tune and keep your tracker updated.

Thank you for your patience and if I got more news, I will let you know.