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Anyone else having problems ordering from Fitbit?

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‎01-17-2020 11:26

‎01-17-2020 11:26

I ordered a strap on 10/1, fitbit confirmed with a nice "It's official, your order has been placed" email but no strap, chatted to customer service agent two days ago and mo joy, emailed this evening but no joy, any ideas?

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‎01-19-2020 11:46 - last edited on ‎05-24-2024 06:32 by Fitbit Moderator

‎01-19-2020 11:46 - last edited on ‎05-24-2024 06:32 by Fitbit Moderator

Hi @Kiarin. Welcome to the Community. I'm sorry for the delayed response.

Thanks for bringing this to my attention, as well for taking the time to contact our team via chat. I understand how you're feeling about your order not arriving, I'm sorry that you're having this experience. I went to share your details and it seems that our Support team is now handling your case via email. Make sure to check your inbox and keep working with them.

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