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App Crashes When Accessing Sleep Tile - App Ver 3.39

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‎03-10-2021 09:15 - edited ‎03-10-2021 09:39

‎03-10-2021 09:15 - edited ‎03-10-2021 09:39

Hello everyone.

 

Many users have reported that the Fitbit app for iOS crashes when trying to access the Sleep area. Thanks for letting us know about this issue. We’re aware of it and our team is working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
120 REPLIES 120

‎03-02-2021 07:57

‎03-02-2021 07:57

Have only tried this one feature of app since update to 3.39, but if I go from the main dashboard screen to the sleep detail screen, the app goes into the sleep detail screen and completely freezes. I have to hard exit and reset the app every time (Alta HR)

Best Answer

‎03-02-2021 09:21

In response to david03w

‎03-02-2021 09:21

Me too. Frustrating!

If you want your life to be a magnificent story, then begin by realizing that you are the author, and everyday you have the opportunity to write a new page. - Mark Houlahan
Best Answer

‎03-02-2021 12:15 - last edited on ‎03-03-2021 11:52 by

‎03-02-2021 12:15 - last edited on ‎03-03-2021 11:52 by

Every time I go into my app today it’s frozen and crashed, it won’t let me access the sleep analysis at all. I’ve tried refreshing and restarting the app but just getting the same problem each time. Any suggestions 

 

 

Moderator edit: subject for clarity 

Best Answer

‎03-02-2021 18:31

In response to Lauratilly29

‎03-02-2021 18:31

FitBit app version: 3.39

Device software version: 14.4

Device model: iPhone XS

 

Whenever I click sleep, it freezes and becomes unresponsive, and crashes. 
I don’t know where I can submit this for bug support so I came here. 

Best Answer

‎03-03-2021 00:06

In response to Lauratilly29

‎03-03-2021 00:06

There's an ongoing issue with the iOS app causing the app to crash. Have a look at the main thread on this problem:

 

https://community.fitbit.com/t5/iOS-App/Fitbit-app-crashes-with-new-app-update-3-39-when-using-an-iP...

 

It's not clear whether this is just affecting iPad users

Best Answer

‎03-03-2021 00:14

In response to SebastianDalton

‎03-03-2021 00:14

Have a look at the following thread which is about an ongoing bug with the 3.39 app. Even though you are not using an iPad it sounds very similar.

 

https://community.fitbit.com/t5/iOS-App/Fitbit-app-crashes-with-new-app-update-3-39-when-using-an-iP...

 




Best Answer

‎03-03-2021 00:37

In response to Awen

‎03-03-2021 00:37

This sounds like you may be affected by an ongoing bug with 3.39 that Fitbit are looking into. Keep an eye on the following thread where they are posting updates:

 

https://community.fitbit.com/t5/iOS-App/Fitbit-app-crashes-with-new-app-update-3-39-when-using-an-iP...

 

 

Best Answer

‎03-03-2021 04:01

In response to david03w

‎03-03-2021 04:01

Having same issue with versa 2 since 3.39 update. 

Best Answer

‎03-03-2021 08:45

In response to Amber_Nicole

‎03-03-2021 08:45

Hey everyone, we are aware of issues with the app freezing when using the sleep tile, particularly when using an iPad. We hope to have a fix soon. Please make sure to keep your app up to date. We will update this thread when we hear more. 

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Best Answer

‎03-03-2021 11:51

In response to SteveH

‎03-03-2021 11:51

Welcome to the Fitbit Community, @Lauratilly29 @SebastianDalton. It's nice to see you around and thank you for your help, @SteveH.

 

@Lauratilly29 @SebastianDalton Thanks for the details shared in your posts and for already trying to resolve the issue. I would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

 

See you around.

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Best Answer

‎03-03-2021 13:12 - edited ‎03-03-2021 13:13

In response to Amber_Nicole

‎03-03-2021 13:12 - edited ‎03-03-2021 13:13

I'm still using Charge 3 and since upgrading to 3.39 everything is working except for when I click to look at my sleep activity.  Yesterday it would open that section but would take forever to open any sleep data.  Today when I just click to look at the sleep section it just completely freezes the app and I have to close it to make it work again.  Just that one feature is a problem, it is otherwise working correctly in all other regards.

Best Answer

‎03-03-2021 13:27 - edited ‎03-03-2021 13:27

In response to SteveH

‎03-03-2021 13:27 - edited ‎03-03-2021 13:27

Not just iPads ... happening on my Charge 3 using my iPhone as well.

Best Answer

‎03-03-2021 13:39

In response to Lauratilly29

‎03-03-2021 13:39

I uninstalled the app from my phone then installed it again which seems to of sorted the problem out so anyone still having problems maybe give that a try, see if it works 🤞🏻

Best Answer
0 Votes

‎03-03-2021 13:41

In response to Jam2018

‎03-03-2021 13:41

I uninstalled the app from my phone then installed it again which seems to of sorted the problem out so maybe give that a go 🤞🏻

Best Answer
0 Votes

‎03-03-2021 19:56

In response to KateFitbit

‎03-03-2021 19:56

I am actually having the same issue on my iPhone. 

Best Answer

‎03-03-2021 20:32

In response to david03w

‎03-03-2021 20:32

They told me to log in and out of my account, but that created only a simplified sleep screen for me that states try again tomorrow...

Best Answer
0 Votes

‎03-04-2021 16:30

In response to david03w

‎03-04-2021 16:30

After update and web site overall checking sleep details freezes app and must exit and restart

Any hope?

Best Answer
0 Votes

‎03-04-2021 17:12

In response to Lauratilly29

‎03-04-2021 17:12

Same for me too

Best Answer
0 Votes

‎03-04-2021 21:07

‎03-04-2021 21:07

When I click on the TODAY icon, and then click on the hours I have slept for that day to show me more details for the week, the app totally freezes and I'm forced to close it manually.  I am running version 3.39 of the app and iOS 14.4.

 

Anyone else having this problem? Use to work fine until I updated to the latest version of the app.

Best Answer