App Crashes When Accessing Sleep Tile - App Ver 3.39

[AlvaroFitbit]

Hello everyone.

Many users have reported that the Fitbit app for iOS crashes when trying to access the Sleep area. Thanks for letting us know about this issue. We’re aware of it and our team is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[mamateach]

Is there any hope of this being resolved?  I'm getting frustrated that this has been going on for over a month with no update.  Thanks.

[SunsetRunner]

My app has actually been working...VERY slowly...the sleep tile will open
after a second or two and then when I walk away and brush my teeth...I come
back to an updated screen. Sad that FitBit has not taken this
issue seriously enough to correct it!!

[LiliyaFitbit]

It’s good to see you in the community, @Emma_L.

Thanks for the details shared in your post. I appreciate your efforts and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've moved your post to iOS App board and merged to this thread for more information. 

See you around.

[Madammen]

We've had this problem for over a month now thru several versions of the app.  Do you have a date for when we can expect this to be fixed?

[BoredWaiting]

Deleting the app completely and redownloading seems to work. Found this yesterday by chance. 
The fact this is a simple fix and could have been discovered by FitBit within 5 minutes suggests they have done absolutely nothing to attempt to fix this. Pehaps FitBit could confirm you have simply done nothing at all?

[Madammen]

Thank you.  It worked 🙂

[BoredWaiting]

No worries, it seems I am more use that the entirety of the staff at fitbit...

[Kimmyr]

I’m having the same problem. I contacted Fitbit support and they said they are working on it. That was over a week ago. You would need to contact them as I have no idea.

Sent from my iPad

Moderator edit: personal info removed

[Kimmyr]

I will give that a try! Thanks!

Sent from my iPad

Moderator edit: personal info removed

[KFit789]

Just tried this, because the app had become so very dysfunctional between this sleep tile issue and the menstrual tracking calendar issue.

Deleted app.

Restarted phone.

Re-downloaded app.

Logged in.

BOTH ISSUES seem to be resolved.

I'm going to throw out there that the original download of the FitBit app didn't require any login/password/joining. One just synced a device and you were on your way. Only coming here and using the dashboard on the site required a login/password.

Could that underlying change to the app, which was not somehow grandfathered in, be the underlying problem with everyone's connection from the app to the server? If so, why has it not been addressed, by basically logging everyone out and making them log back in?

[LiliyaFitbit]

Hello everyone!

Thank you for sharing your experiences and solutions. I understand that this can be very frustrating and appreciate your feedback as it helps us to keep improving. Our team has started releasing a new version of the Fitbit app (3.41) and I recommend updating the app once you see it available as updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?

Hope this helps.

[Guywalking]

If this doesn’t work, I will save my fit bit for mulch in my new driveway

[Erwsch]

No change in behavior for me after the update. Still takes 30-45 seconds to react once I'm on the sleep page. I want to try and remove the app and re-install but I'm worried about losing my 6 years of history. I know a few people re-installed the app. Did you lose your history?

[KFit789]

No loss of data! It’s all there. I just did it this morning. Delete. Restart phone. Redownload app. App will ask for your Fitbit login. All works. 

[mamateach]

Sent from my iPhone

[Erwsch]

Thanks! This fixed the issue for me as well and no loss of data. Quite a bug for me to actually have to re-install the app for the first time in 6 years!

Sent from my iPhone

[HayJay44]

This is really unbelievable now. Managed to get mine working again. This morning it’s right back to how it started with the sleep page frozen again. Exceedingly poor customer service from Fitbit for everyone posting on here. Next time I need a new watch I don’t think it will be a Fitbit after this experience. 

[charlesqzh]

It is NOT fixed. 

if you delete and reinstall fitbit app, you may get better responding for a while. BUT after using it for a week or so, app frozen thing will happen again! 

[DMH1980]

I’m still experiencing this issue! Have deleted and reinstalled the app on both devices. Everything is up to date. Help!

[DanielU]

Does it maintain your records if you do this?