05-11-2016 07:48
05-11-2016 07:48
running latest app 2.22.1, on latest ios 9.3.1
Clicking thru account / settings / Exercise Tracking app completely freezes
Other menus seem to work. I have to kill the app completely.
Uninstalled and reinstalled from apple store, no luck
turned off Bluetooth, same freeze
Contacted support, they are investigating.
Anyone else have this issue?
Answered! Go to the Best Answer.
05-11-2016 14:48
05-11-2016 14:48
@szalaj That's very strange. I'd recommend double checking that you have a strong internet connection and restarting your iOS device.
If the problem persists after restarting, I would then recommend logging out and then back into the Fitbit App. If the troubleshoots mentioned above doesn't resolve the issue, can you please provide the following:
1. What type of iOS device are you using?
2. What iOS version is on your device (ie iOS 8, iOS 9.3, etc)?
Please keep me posted!
05-11-2016 11:22
05-11-2016 11:22
Hi @szalaj
Moved this thread from the Blaze to the iOS section since more relevant to the topic & it will get more attention here.
05-11-2016 14:48
05-11-2016 14:48
@szalaj That's very strange. I'd recommend double checking that you have a strong internet connection and restarting your iOS device.
If the problem persists after restarting, I would then recommend logging out and then back into the Fitbit App. If the troubleshoots mentioned above doesn't resolve the issue, can you please provide the following:
1. What type of iOS device are you using?
2. What iOS version is on your device (ie iOS 8, iOS 9.3, etc)?
Please keep me posted!
05-12-2016 05:43
05-12-2016 05:43
Iphone 5s.
I did a complete phone shutdown and no longer freezing.
So odd. Thanks for the advice.
05-12-2016 06:26