App Freezes Account/Settings/Exercise Tracking

[szalaj]

running latest app  2.22.1, on latest ios  9.3.1

Clicking thru account / settings / Exercise Tracking  app completely freezes

Other menus seem to work.  I have to kill the app completely. 

Uninstalled and reinstalled from apple store, no luck

turned off Bluetooth, same freeze

Contacted support, they are investigating.

Anyone else have this issue?

[SunsetRunner]

Hi @szalaj

Moved this thread from the Blaze to the iOS section since more relevant to the topic & it will get more attention here.

[DerrickS · Accepted solution]

@szalaj That's very strange. I'd recommend double checking that you have a strong internet connection and restarting your iOS device.

If the problem persists after restarting, I would then recommend logging out and then back into the Fitbit App. If the troubleshoots mentioned above doesn't resolve the issue, can you please provide the following:

1. What type of iOS device are you using?
2. What iOS version is on your device (ie iOS 8, iOS 9.3, etc)?

Please keep me posted!

[szalaj]

Iphone 5s.

I did a complete phone shutdown and no longer freezing.

So odd. Thanks for the advice.

[SunsetRunner]

Splendiferous @szalaj 😊

Wishing a wonderful day #DerrickFitbit #Everyone