App buttons not working

[rtwyerford]

The buttons on the the Fitbit app aren’t working. I have updated the app, restarted phone, disconnect and reconnect Bluetooth and still not working. The Fitbit is connected and syncing with the app. The app appears to load properly but none of the functions are working. Please help, thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @rtwyerford.

I am sorry to hear the buttons on the app aren't working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying to log out of the app and log back in. If the issue persists, you may try to uninstall and reinstall the app. 

Let me know how it goes, I'll be around. 

[JBasq]

No, this is a software issue and a ticket should be issued internally. 5 of us thus far have had the wherewithal to search the community and determine whether other users are experiencing the same. 

I’d say that approximately a month ago the app stability has been particularly fragile and syncing has struggled. 

Not to espouse conspiracy theories, but this is oddly similar to Waze’s performance issues following Google’s acquisition. 

Can you please issue an internal ticket to issue a patch? I can confirm that this isn’t pilot error. 

[Cmforney]

I am having the same problem. It just started today in the middle of a workout.

Moderator edit: format

[Hkdub]

This didn’t fix the problem. There are a number of us here who have reported the issue. Please update us. Thanks. 

[LesleeM]

I am having the same issue.

[LesleeM]

Several of us are still having a problem with this. Any other solution ideas?

[JJLeonard]

The same thing happened to me. I deleted the app and then restored it and logged back in and it works again.

[Missuswags]

I am also having this issue as of today. It’s tracking my steps and heart rate, but I am unable to access any of the other functions. I cannot record anything manually-weight, water, workout, nothing. Buttons do not respond.

[Missuswags]

This issue resolved itself the following day.

[RHVermont]

Mine was fixed a while ago but the issue has now come back. Ironically, I just applied the latest update yesterday.

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I am glad to hear that the issue has been resolved for some users. I appreciate the details shared and if you continue experiencing this issue, I recommend trying the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app. 
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

Keep me posted on the outcome. I'll be around if you have any additional questions.

[RHVermont]

How do you log out of the app on an iphone. Is it revoke access under account access - device info

[RHVermont]

I found the logout and followed the steps and it seems to be working OK. Thanks 

[LiliyaFitbit]

Hi @RHVermont, thank you for your reply. 

I am glad to hear you found how to log out of the app (Tap your profile picture and scroll down) and the issue is resolved now after following the troubleshooting steps. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Walkers_too_tig]

To log out, press

 

upper left icon for profile. Scroll to bottom of profile page. 

[Walkers_too_tig]

This method worked for me. Thank you. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Walkers_too_tig.

Thank you for joining the thread and sharing that the method provided in this thread helped you resolve the issue. I appreciate your feedback and a screenshot. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience! Let me know if you have any questions.