App cannot find my Hfitbit - Fitbit Community

App cannot find my Hfitbit

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Turnip17

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Since the last update to the app
The app cannot find my Fitbit
I have deleted the app And reinstall it
Have hard close the app
Need help

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DerrickS

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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Hi @Turnip17, I can definitely help you get back on track! I'd recommend the following steps:

1. Restart your tracker.

2. Reboot your iOS device.

3. Use the "Replacing a Tracker...." instructions to re-pair your tracker to your account. Click here for instructions.

This should help you get back on track, but please keep me posted!

Derrick | Retired Moderator, Fitbit

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