App crash/freezes after 2.49 update

[KateFitbit]

Fitbit Update 5/9/2018: This issue was resolved in 2.50. I'll be closing this thread from further response. If you are experiencing similar issues, please start a new thread. Thanks for your reports!

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Fitbit Update 5/4/2018: 2.50 has been released, can you please update your app and try again. If the app is still crashing/freezing please let me know.

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 Fitbit Update 5/2/2018: Hi Everyone - I'd like to suggest two possible workarounds for those experiencing this app crash:

1. Try turning off Bluetooth before opening the app. 

2. Try turning on Airplane mode and then open the app. 

If either work, please let me know. Thanks again for your patience as we work to resolve this issue.  

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Update 4/25/2018: Hi everyone, I've merged a few reports of the app freezing or crashing after iOS update 2.49. Our team is aware and currently investigating. Thanks very much for your reports. As a workaround, you may want to try deleting and reinstalling the app as mentioned in @LZeeW's post.

[Nettie27]

Marco, still the same problems for me today (Weds 25th). Just been into Fitbit app. Still crashes, freezes and kicks me out of the app and also makes my iPad crash so I have to restart it. Thanks Annette 

[MarcoGFitbit]

Hello @KDicas, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you to the family! 

I appreciate you have brought this issue related to the app and notifications to my attention. At this moment, I would like to ask you to restart your phone if you haven't done it yet, then check if the app freezes again. If it does, let me know in which screen this situation occurs. 

Now, with text notifications, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History. 
• Alert Setting set to Banners. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[PhoenixEgg]

Currently in the same boat. 

Iphone 7 v 11.3

fitbit charge 2 v 2.49 (755)

app fine Ines until I turn Bluetooth on to sync then freezes. I’ve tried force quit, restarting device and uninstalling and redone losing the app but bothing working. 

Havent sync’d for about 2 weeks prior if this helps. 

Thanks 

[Nettie27]

Hi Kate,

Thanks for your email re the update. Just FYI I have tried deleting and reinstalling the app and that does not work. The app is not downloading any data, crashes, freezes on the home page when trying to download data and makes my iPad crash at times and I have to restart my iPad. I look forward to hearing from you with regards to an update. 

Many thanks 

Annette Tribe

[SunsetRunner]

Hi @Nettie27 and @PhoenixEgg. A critical part of deleting and reinstalling the app is Bluetooth and the order in which you go thru the process. Please try this:

1. Remove your device from the app.
2. Delete the Fitbit app.
3. Go to your iPad settings —> Bluetooth and Forget the device.
4. Then just to make sure that everything is cleared, power down the iPad, wait a few minutes, then power it back up.
5. Then reinstall the app and add your device. 

This will take you thru the steps to set up Bluetooth again. Please let us know if this helped.

[PhoenixEgg]

So after going through the steps you initially suggested I found I was unable to find my charge 2 when trying to set back up. 

I reset my fitbit (held button whilst plugged in to charge) and it successfully found the device however would not connect to Fitbit once the code was input. This just went on for a while then crashed the app. 

Ive tried this a few times and had the same result. 

Any other suggestions?

[SunsetRunner]

I’m sorry this did not work, @PhoenixEgg. At this point, I would suggest you contact Support. Let them know the trouble shooting you have done with the help of this forum. 

[Rogue125]

Having the same problem, nothing I’ve  tried seems to work and now after deleting and trying to reinstall my fit bit isn’t syncing with the phone. Great product.

[RaeLee09154]

I have the same issues. I have tried several different times deleting and reinstalling. It will not work. It still continuesly freezes. 

[MuseumGirl]

Hi, my fitbit app has been crashing/freezing every time i try to use it since the new app update. I have iOS 11.3. Most of the time, i can’t even get the app to sync - which is incredibly frustrating, since I use my fitbit for my alarm clock and can’t update the times on it. I’ve tried deleting the app and redownloading, along with restarting my phone. No luck. Can you suggest some way to fix this issue? Thanks. 

[9bi]

It crashes as I'm attempting to sync. The sync seems really slow and then everything just freezes (links to settings or community or challenges don't work) and then it crashes. 

[Nettie27]

Hi Carol,

Still having the same problems with my Fitbit Alta HR so have send a message to the support team. Many thanks for your help...

Annette - Nettie 27

[Ashlee_m]

Am having the same issue, app becomes non responsive when syncing. If I turn Bluetooth off the app works but still will not sync. 

[Dmaraduey]

This has happened every single night since the upgrade. I have to reset, forget the device, reset Bluetooth. This is so frustrating- it happens around the same time every night when I’m trying get to bed

[Nettie27]

Hi Dmaraduey,

I was having a lot of problems and so after advice from the Fitbit community I went to help.fit.com and emailed support with my query. The Fitbit community can only advise. If enough people email Fitbit and tell them about the problems they are experiencing they will have to do another update to correct. 

Thanks 

Nettie27

[GoneWondering]

App crashing on iPhone 6s, iOS 11.3.1

Screen freezes while syncing and can’t do anything with it, had to click the support button really quick (before it crashed) just to get onto this page!

I’ve tried...

Uninstalling and reinstalling,

Uninstalling, full reboot of my phone and reinstalling,

Updating my phone (to iOS 11.3.1) and again following the above steps

I have lost all data for the app,  it is still crashing and won’t upload my data.

[Nettie27]

Hi GoneWondering,

The best thing to do is contact help.fit.com as the Fitbit community can only advise.  If enough people complain Fitbit will have to do an update. 

Thanks 

Nettie27

[GoneWondering]

Thanks Nettie27 done that now also 🙂

[SunsetRunner]

my app was freezing and crashing, i deleted it and then reinstalled it and now when i try to log into the app it says “oops, something went wrong. please try again” i know my password is correct and so is my email, but it keeps saying this for the app. my app has not been working correctly for about a week now and it’s very irritating 

[Rogue125]

Place your Fitbit in your charger, make sure the fb is fully charged & plugged in. Next you’ll want to press the button on the side , continuously, until a four digit number appears. This number you will enter into phone and will pair up again with the app on your phone. Once app is paired on your phone with the fb follow instructions. This should work , this method does work with my charge 2 .