App crash when changing the swim settings

[Brett_Zilla]

Hello,

When I want to change the swim settings (ex. 25 or 50 meter pool), each time I click it it crashes the app.  No other settings, only account --> advanced settings --> swim settings.

I have the most recent version of the app (updated).

I have also uninstalled / reinstalled app.  Did not work.

And yes I also know I can change from a computer web browser, but when I'm already at the pool, this is not an option.

Iphone 6s ios 13.3 .

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Brett_Zilla.

I appreciate your participation in the Forums and sharing that the app crashes when you try to change the swim settings. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've already updated the app and tried to unsinstall/reinstall the app, please verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch. I also recommend doing the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in.

Looking forward to your response. 

[Brett_Zilla]

Hello,

Yes, my phone is up to date.

I tried again your suggestion logout/force quit/reboot/login.  It did not work.  Problem persists.

[LiliyaFitbit]

Hi @Brett_Zilla, thank you for your reply.

I appreciate your efforts and the additional details. In order for us to investigate the issue please let me know if your Fitbit app is in English? 

Looking forward to hearing back from you.

[Brett_Zilla]

Hello, thanks, yes in English.

[LiliyaFitbit]

Hi @Brett_Zilla, thank you for your reply. 

Thanks for the information you have provided, I'll make sure to forward it to our team so they can take a better look at this situation. Thank you for your patience. Your feedback and comments are greatly appreciated. 

I'll be around if you have any questions. 

[SwimmingJulie]

This is happening to me as well. 
I’ve reset the pebble.

I’ve chatted with tech support.

My iPhone is up to date.
 The app still crashes if I select swim settings. I can change stride length, but cannot select the option to check the pool length settings. It’s crashed multiple times

[LiliyaFitbit]

Welcome back to the Fitbit Community, @SwimmingJulie.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts to resolve this and providing the additional details. This issue has been reported to our team and we're investigating. I recommend to keep the app up-to-date as the updates come with new features and bug fixes. Thank you for your patience. 

Let me know if you have any questions.

[Brett_Zilla]

Hi,

Any update on this issue?

[LiliyaFitbit · Accepted solution]

It's nice to see you around, @Brett_Zilla.

I understand your concern and I am glad to continue assisting you. Before anything else let me share that our team has recently released a new version for the Fitbit app, so make sure it's downloaded: How do I update the Fitbit app? Once that is done, please confirm if you continue experiencing the issue.

Looking forward to your response. 

[Brett_Zilla]

Hi there!  Thanks, I confirm app update to new version has resolved the bug.

[LiliyaFitbit]

Hi @Brett_Zilla, thank you for your response.

I am glad to hear the issue is resolved with the new app version. Thank you for posting the update here! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!