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App crash

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‎09-15-2016 04:54

‎09-15-2016 04:54

I have an iPhone 6s+, and I installed iOS10 yesterday with no issues all day. I use and check my FitBit app many times a day.

 

This morning, I opened my FitBit app to record my weight loss, and it keeps crashing. I tried probablt 8 times, and I finally got the change made but then it crashed again. I cannot have the app up long enough to really see anything.

 

Can someone help? Anyone going through the same thing?

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3 REPLIES 3

‎09-15-2016 19:00 - last edited on ‎09-16-2016 06:39 by Moderator Alum

‎09-15-2016 19:00 - last edited on ‎09-16-2016 06:39 by Moderator Alum

Hello?

 

Moderator edit: Format

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‎09-16-2016 06:45 - last edited on ‎08-13-2025 16:43 by Fitbit Moderator

In response to CorrineMB

‎09-16-2016 06:45 - last edited on ‎08-13-2025 16:43 by Fitbit Moderator

It's great to see you around @CorrineMB. Have you checked that your iOS Fitbit app is updated? If you haven't, I recommend following @MarreFitbit's instructions in the How do I update the Fitbit app for iOS? post. Also, can you provide me with a screenshot of the error that you are seeing or provide more details about it?

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-17-2016 04:25

In response to AlejandraFitbit

‎09-17-2016 04:25

Thank you for responding! But I've already got to a fix. I posted it in my original thread "iOS 10" yesterday afternon/evening. I'm back up and running, and am so relieved. Who knew how much I've come to rely on my FitBit??

Again, thanks anyway!

Corrine

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