App crashes on startup since updating to iOS 13

[SarahJasmine]

Every time I try to open the Fitbit app the top of the dashboard loads and the rest is a blank white screen. In less then one second it crashes. When I double tap my home screen the app is apparently still open (mostly a white screen) but when I click on it I’m returned to my iphone’s home screen. It has been over 7 days. Fitbit needs to acknowledge all the pissed off people writing bad reviews on the App Store. The bull**ahem** automated fluff responses are only fueling the fire. Fix your **ahem** Fitbit!

[LizzyFitbit]

Hi @SarahJasmine. Welcome to the Community Forums.

Thanks for bringing this to my attention and for sharing your feedback. I see where are you coming from about this situation since the Fitbit app should be working well. I'm sorry for the frustration that this has caused, and I'll help you out with this. To further investigate, I'd recommend to give a try to the following troubleshooting steps:

1. Force stop the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version (3.6.1)
3. Reboot your phone.
4. Open the Fitbit app and check your details.

I'll be around, let me know the outcome.

[NV38]

I just completed these 4 steps and Nothing. Still crashes as soon as it opens.

[SarahJasmine]

I have tried these troubleshooting steps as well. They do not work. These slap a bandaid responses are what’s so infuriating. If you go to the App Store and read the reviews, for the the last week, the majority of them are 1 star. People are pissed and Fitbit needs to come out and admit there was a problem with their last update. The Fitbit dev team needs to roll the app back to the previous version or they need to come out with a new update that fixes this bug ASAP.

[NV38]

Did you delete the app start over or are you waiting for a fix? I don't want to delete it and lose all my data if it's still going crash upon opening. My daughter and sons are fine with no crashes. It is frustrating!

[LizzyFitbit · Accepted solution]

Hi @NV38. Welcome on board. @SarahJasmine, I'm glad to see you again. Thanks to both of you for trying the steps posted in this thread, and I'm sorry for my delay. I'll continue helping you.

I understand how you're feeling since the Fitbit app isn't working as it should, and I'm sorry for any frustration that this has caused. The steps from my previous post were advised just to exhaust our troubleshooting process as this will help me to investigate and find a solution for you.

Since they didn't work correctly, I'd appreciate if you could try uninstalling and reinstalling the Fitbit app from the App store. This is just to restore the Fitbit app, and it'll not erased the information that has synced in your Fitbit account. Please give it a try and post me back if the issue persists. This way I can continue working with you.

I look forward to your response.

[NV38]

Hi, I deleted and the app and re-installed it. That seemed to have worked! I did not lose any data which was my concern. Wish I did it sooner!  🙂 
Thank you.Nancy Voss

[LizzyFitbit]

Hi @NV38. Thanks for getting back and keeping me updated.

I'm glad that everything is working after reinstalling the Fitbit app, and now you're back to track your steps! In case you have some spare time, I would like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

Hope to keep seeing you around! 😊

[SarahJasmine]

Same here! I didn’t want to lose my data, and I didn’t, so it worked out. 

[LizzyFitbit]

Hi @SarahJasmine. Thanks for giving this suggestion a try.

I'm glad that everything is working well and I appreciate your efforts while working on this. Be sure that we'll be here if you happen to have another question. I'm sure you'll continue rocking your steps!

If you have time, check out our Discussion Board where you make friends, share your experience and create topics about what motivates you the most to reach your goals.

Hope to see you around more often! 😉