App crashes when accessing sleep graph

[HopeMcCloud]

When I try to access sleep graphs my touchscreen iOS 14.5.1 freezes. Fitbit app 3.42.  Versa2 watch. I have to force close app and try again. 

if I finally get the graph to display the Benchmark will briefly flash then disappear. 

what is the email for app support?

Moderator Edit: Clarified subject

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @HopeMcCloud.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you.

Have a nice day!

[HopeMcCloud]

The support person instructed me to log out of the app and log back in. That resolved the issue. 

[LiliyaFitbit]

Thank you for your reply, @HopeMcCloud.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!