App crashes when syncing my device.

[JanHess]

I am using a fitbit versa. When I try to async anything to my fitbit app(v2.79) in an iPhone 6s within iOS 12, the app crashes immediately. Does anyone have the same the problem, and anyone know how to fix this? I hope this bug can be fixed in the next update. 

Moderator Edit: Clarified Subject.

[FluffyJeffrey]

Am using an Ionic and after the IOS 2.79 update, I could manage to do a single Sync since then, the app always crashes 5 seconds into the Syncing process. Really frustrated...

[MarcoGFitbit]

Hello @FluffyJeffrey and @JanHess, thanks for joining the Fitbit Community, it's great to have you both on board! 

I appreciate your participation in the Forums and for having taken the time to report this situation to us. At this moment I would like to suggest you some troubleshooting steps:

• Force-quit the app, then restart your phone. After that, open the app and if it's still crashing:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[FluffyJeffrey]

Hello,

Still crashes after log out and restart for a couple of times... please help.

Sent from my iPhone

[Halfu]

Having the same issue

iphone X , iOS 12 , app v 2.79. Ionic.

app will crash every time I try to sync. 

UPDATE:

Fitbit App will crash on iPhoneX iOS 12 when attempting to sync with ionic. 

I’ve tried 

*restarting phone 

*reinstalling app

*insured app is updated 

*insured iOS is updated 

*turn on and off Bluetooth 

*remove ionic and add ionic 

 (app crashes as soon as ionic is connected)

*force close app

*logging out off app

*logging back in 

wut do?

[MarcoGFitbit]

Hello @Halfu, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @FluffyJeffrey, thanks for taking the time to reply. 

I appreciate you have come back and let me know you're still experiencing this issue. At this moment I have forwarded this information to our development team so they can check this further and find the cause of the crashes. Once I have more to share with you, I'll make sure to update this thread accordingly. 

If there's anything else you might want to add, please feel free to reply, every piece of information is very helpful. Have a great day. 

[KateFitbit]

Closing this thread as it's an old issue.