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App crashes when using 3D touch on graphs.

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‎02-03-2019 21:24 - last edited on ‎02-04-2019 06:54 by Moderator Alum

‎02-03-2019 21:24 - last edited on ‎02-04-2019 06:54 by Moderator Alum

App crashes when firmly pressing (3d Touch) on sleep bar chart.  See attached link.https://photos.app.goo.gl/9CfaSUfDGCHBjnzk6

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎02-04-2019 06:56

‎02-04-2019 06:56

Hello @MarkJacob, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for reporting this situation, I'll make sure to forward the information to our team so they can take a better look at it. Once we have more to share with you about this, we'll make sure to post it here in the official Forums. 

 

Thanks for your patience and undersanding, in the meantime if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-05-2019 19:24

‎02-05-2019 19:24

I’m having the same issue. More information, the graph  bars themselves appear to greater fluctuations month to month than before this started happening a few days ago.

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‎02-06-2019 07:42

In response to DCAustin

‎02-06-2019 07:42

Hello @DCAustin, I hope you're doing well, thanks for joining the conversation. Smiley Happy

 

I appreciate you have taken the time to report this situation as well. At this moment, I would like to ask you for a screenshot of the graph affected so I can forward it to our team. Additionally, please go to Account > Help and let us know the app version currently installed on your phone. This will be very helfpul. 

 

Thanks for your participation in the Forums, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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