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App crashing during workout

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‎05-04-2016 08:21 - last edited on ‎05-05-2016 05:43 by Fitbit Moderator

‎05-04-2016 08:21 - last edited on ‎05-05-2016 05:43 by Fitbit Moderator

I had problems with the app dropping during walks using the GPS.  Every day for two weeks, the app  would drop at least once.  A moderator suggested that I had missed an update.  Since the new update, it still drops at least once every workout.  The line with my tracker which shows sync  progress and battery level has disappeared.  The tracker sometimes syncs and sometimes does not--in either case, I cannot see the progress.  I uninstalled and reinstalled.  I rebooted.  The line came back.  This morning, I got up and it is gone again.

 

 

Moderator edit: subject for clarity 

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‎05-04-2016 09:29

‎05-04-2016 09:29

Hi @Caroline68

 

Believe your referring to this thread? URL: App Crashing

 

Moved this thread from the Charge HR to the iOS section since more relevant to the topic.

 

Since the error still occurs with the new update, haven't merged this post with your previous thread so it gets more attention that way.

 

Wishing a beautiful day

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‎05-05-2016 05:45

‎05-05-2016 05:45

It's nice to see you around more often @Caroline68! Smiley HappyPlease know our engineering team is already working to resolve this issue as fast as they can and hopefully they'll find a quick solution to this pretty soon. You can read more about this issue in this main thread.

 

Thanks for your understanding! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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