App crashing when posting in the Forums

[Deonsmith]

Trying to post in thr community forums on my phone, and the app closes every time I type a word. Deleted and reinstalled and still happening. Had to login using my iPad to get to THIS forum, and can’t get to the community pages like in the app. Very frustrating.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome @Deonsmith 

I’m sorry you’re experiencing issues with the Fitbit App. I suggest doing a force shut of the app and a restart. Here’s how:

Log out of your Fitbit App

force shut the app by swiping the app upward

now turn off your iOS device completely and wait 1-2 mins then turn your iOS device back on

wait for your iOS device to fully load 

now log back into your Fitbit App as you normally would with your email address and password 

sync your Fitbit Tracker

now visit/post in the community forum

😃 Hopefully this will resolve the issue. If this does indeed resolve your issue could you please tap the “choose as best answer” box just under my post? Doing this really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[SunsetRunner]

Hello again @Deonsmith 

I just wanted to check back in with you to see if my suggestion helped resolve your issue. If it did indeed help could you please tap the “Choose as best Answer” box just under my post providing you with troubleshooting steps? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it! 😃