Charge 3 unable to sync

[Adeleclemo]

Hi, 

A few months ago I had issues syncing my fit bit charge 3 to my phone after trying many trouble shooting methods we were in able to solve the problem and you kindly sent out a new time piece for me. It has been working fine until this morning when it has stopped syncing with my phone again. I get to the point where it wants me to enter the 4 digit pin but then before I’ve had chance to type it in on my iphone it comes up with a cross in a circle on my watch screen. I have rebooted the device but now it won’t sync at all again. I’m just getting a little concerned as this is the second time I’ve had issues with syncing my Fitbit to my phone. If you have any ideas on what I could do I would be very great full.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Adeleclemo 

I’m m sorry to see you’re having syncing issues. Currently this is an issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still having syncing issues you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

Lastly if all the above steps are not resolving the syncing issue please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃Hopefully these suggestions resolve your syncing issue. If this does indeed resolve your issue can you please tap the “choose as best answer” box just under my post. It helps others with similar issues find answers. I’d really appreciate it!

[SunsetRunner]

Hello again @Adeleclemo 

I just wanted to follow up with you to see if my suggestions to help you with your Bluetooth syncing did indeed resolve your issue. If it did indeed help could you please tap the “Choose as best Answer” box just under my post providing you with troubleshooting steps? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!