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App dashboard still doesn't show a device that is set up

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‎11-29-2016 07:47

‎11-29-2016 07:47

So I damaged my iPhone 5s screen and am using my old iPhone 4 until I'm eligible for a replacement in January. I'm trying to set up the app on the 4 to pair with my Fitbit Charge HR and having no success. After restarting the app, the phone, the Bluetooth, the Fitbit ... I tried removing the device from the app on my 5s, set it up again via my laptop, and still cannot see the device on the dashboard of my iPhone 4 app. When I go to the Account tab, I see the Charge HR there. But it doesn't appear on the Dashboard tab. I've tried restarting, rebooting, reinstalling everything. Nothing works. Please help?

 

Unfortunately, the iOS on this ancient phone doesn't update beyond version 7.1.2, so I am forced to use an old version of the Fitbit app as well (can't see which one precisely).

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2 REPLIES 2

‎11-29-2016 07:56

‎11-29-2016 07:56

Unfortunately fitbits only work with the 4S or later - the 4 doesn't have the necessary Bluetooth version

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‎12-01-2016 05:13

In response to SteveH

‎12-01-2016 05:13

Hello @JolieHFit, it's nice to have you on board, welcome! Smiley Happy

 

As @SteveH mentioned, the iPhone 4 is not compatible with the Fitbit app, only the 4S and above. In case you have another device, check our compatibility list to make sure is supported. Additionally, it's possible to use a computer to set up and sync your tracker using a USB dongle by following these instructions:

 

  1. Download and install the Fitbit Connect Software (Windows and Mac versions available)
  2. Open the Fitbit Connect Software and then select "Setup a New Fitbit Device"
  3. Select Existing User, log in with your credentials and then click on Update Profile
  4. Choose your tracker and follow the onscreen instructions to continue

If you're using a Windows 10 computer:

  1. Open the Windows Store
  2. Search for Fitbit and download the app
  3. Open the Fitbit app, click on the Account tab and then on Set Up a New Fitbit Device.
  4. Choose your tracker and follow the onscreen instructions to continue

I hope this information can be useful, keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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