Surge won't connect to new iphone

[Curran21]

I have recently up graded my iPhone 5 to an iPhone 6,

After erasing all the data from the iPhone 5 and Downloading everything onto my IPhone 6 I opened the Fitbit App as normal , but I can't get my Surge to connect to the iPhone 6, it doesn't recognise the surge on Bluetooth but I have connections completed with other electronic items that the iPhone 6 Bluetooth did recognise. But the Surge just isn't being recognised by the Bluetooth on my new phone.

Any ideas how I can connect the Surge to the iPhone 6
I have tried turning the phone on and off, resetting the Surge, the wifi is strong and the Surge is close enough to be able to pick it up.

[MarcoGFitbit]

Hello @Curran21, welcome to the Fitbit Community! 

Having restarted your phone and Surge, I'd like to suggest trying to set up your tracker as a new device to restart the connections between your devices. 

To set it up as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue.
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

Make sure there are no other Bluetooth devices around that might interfere with the process and that your Surge is charged. 

Give it a try and keep me posted! 

[Curran21]

Hi thank you for your reply,

I have also tried that, when I uploaded my new phone, the Fitbit app showed the Surge as a device, but just falling to connect Surge to new phone, so I deleted the Surge from the app and then set as new device, but my phone isn't recognising the Surge watch at all

Danny

Sent from my iPhone

[PureEvil]

@Curran21,

Welcome to the community!

Your old phone may be interfering with the communication.  Turn it off and see if it syncs.

I hope this helps.

[Curran21]

Hi

I have deleted and reset my old phone , but would be possible for my Surge to be connected to it?

I'll set up my old phone again see it works thanks

Sent from my iPhone

[MarcoGFitbit]

Hello @Curran21, I hope you're doing well.

As @PureEvil mentioned, it's possible your old phone may be interfering. However, if your old phone is turned off and the Surge is still unable to set up with your new one, please try the following:

• Restart your Surge:
  1. Press and hold the Home and Select buttons (left and bottom right) for 1 minute, until you see the screen flash or start to dim, then let go of the buttons.
  2. After your screen turns completely off, wait 15 seconds and press the Home button to turn your Surge back on
• Restart your iOS device
• Turn off the Bluetooth on your phone, wait 15 seconds and turn it back in.
• Plug in your Surge and make sure it's charging.

If it's still not being recognized by your phone, my best recommendations would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track. 

Feel free to reply to me in case you need anything else!