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App deleting logged food and now not logging exercise

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‎02-19-2016 10:12

‎02-19-2016 10:12

Does anyone ever address these posts?  The iOS app is not very stable at all.  using for about 3 months now and a few weeks ago starting acting flaky where couldn't search the food db; logged food  disappears and now exercise isn't being tracked.  very frustrating.

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‎02-22-2016 03:51

‎02-22-2016 03:51

@FitForGolf It's great to see you in the Community! So sorry to hear that your iOS app has not worked properly lately. Regarding your post, I'm here to help you and sorry that it was not addressed before. I'd like you to verify if your phone has the most recent Fitbit app version installed since older versions might be giving you this problem. If your phone does have the recent version, I recommend logging out of the app, turn off your phone and turn it back on. Once this has been done, open the app, log in and finally try to sync your tracker and the app should work properly.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-22-2016 07:06

In response to JuanJoFitbit

‎02-22-2016 07:06

Hi.  Yes, my phone has the most recent version of Fitbit.  I frequently log out, turn phone off and log back in which itself is an annoyance, particularly since i have to re-enter my credentials every time.Today, i noticed that even my recent and frequent foods are no longer showing up.  I see i'm not the only one experiencing these issues.  when are these issues going to be resolved?  

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