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App freezes and won’t accept swipes on iPhone 7

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‎10-03-2020 06:12 - last edited on ‎10-04-2020 12:00 by

‎10-03-2020 06:12 - last edited on ‎10-04-2020 12:00 by

Fitbit screen freezes on IPhone. Have to delete and reinstall app

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎10-04-2020 11:59

‎10-04-2020 11:59

Welcome to the Fitbit Community, @Slownotdumb.

 

I am sorry to hear the Fitbit app on your iPhone 7 freezes and won't accept swipes. Thank you for your troubleshooting efforts, I am glad to assist you. I appreciate the information that you deleted and reinstalled the app, thank you for your feedback as it helps us to keep improving. I hope the issue is resolved now and you continue enjoying the Fitbit experience without any issues. If the issue persists, you can also try to force quit the Fitbit app and reboot your phone.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-06-2020 08:34

In response to LiliyaFitbit

‎10-06-2020 08:34

Thank you. Rebooting does not work.
Dave

Sent from my iPhone
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‎10-07-2020 12:58

In response to Slownotdumb

‎10-07-2020 12:58

Thank you for your reply, @Slownotdumb.

 

I appreciate your efforts and the additional details. Have you tried clearing the cache on your phone? If the issue persists, please let me know your phone's model and OS version so I can further investigate. Does the app freezes when you do something specific in the app?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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